The Bay Customer Service

Contact The Bay & solve common issues

Use The Bay's Phone Number

The Bay's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about The Bay. Below you will also find the phone and non-phone-based contact information we've gathered.

The Bay: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for The Bay.
There's more!
Click below to show 3 more questions, answers, and complete guides to common The Bay customer support problems.

Contacting The Bay customer support

Below you can compare and contrast the 2 ways to contact The Bay by looking at which ones are the fastest and which ones other customers recommend the most for solving The Bay customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact The Bay across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-521-2364
Customer Service
8 mins18
Online Help at support.thebay.com
Customer Service
< 2 hrs80

Recent reasons customers contacted The Bay:

I’d like to find out exactly what I ordered on November **.*I believe it was a Portola...
I am trying to order on line but the website stops working and you have to recover the...
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa...
I want to know what to do with a package I received today labeled with my name, address...
Today I received a parcel in the mail from The Bay - the label on the package had my na...
I received the email below and a phone message. I am in Mexico and managed to find a wa...
I've been trying to return order *********** since Wednesday, December *. First your ph...
Tracking No - *******-*******-********This is the response number to a complaint regard...
I ordered a product online, Order* **********. It was ****pped to the wrong address i.e...

Help me with my issue

Does GetHuman work with The Bay?

GetHuman does not work with The Bay's customer support operations, directly or in any other way. GetHuman has no partnership or relation to The Bay at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check The Bay's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting The Bay at a Glance

The Bay has no chat option
The Bay has no customer email
The Bay has 1 help forum
The Bay has no twitter handle
The Bay has no facebook page
Contact information overview

Answered on this page:

What are the store hours for The Bay?
Can I get a refund if I find a lower price elsewhere?
Solutions to common issues

Contacting Other Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!