Premier Granite & Stone Customer FAQ

Top Answers & How-to Guides

What is Premier Granite & Stone's Phone Number?

The question we are asked most often is about how to talk to Premier Granite & Stone customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your return policy for stone products?

Our return policy for stone products at Premier Granite & Stone is as follows: We understand that occasionally, customers may need to return or exchange their stone products. Therefore, we offer a hassle-free return policy. If for any reason you are not satisfied with your stone product, you may return it within 30 days of purchase. The product must be in its original condition and packaging for a full refund or exchange. However, please note that custom orders or special orders are not eligible for return or exchange, as they are specifically designed to meet your unique requirements. Additionally, installation and shipping fees are non-refundable. We strive to provide exceptional customer service and ensure your satisfaction with our stone products....
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Stone Types

What types of stone do you offer?

Premier Granite & Stone offers a wide range of stone options to suit diverse preferences and needs. We pride ourselves on providing...

Installation Services

Do you provide installation services?

Yes, Premier Granite & Stone provides professional installation services for all of our products. We understand the importance of a...

Customization

Can you customize stone products to fit my specific measurements?

Yes, at Premier Granite & Stone, we offer customization services to ensure that our stone products fit your specific measurements perfectly....

Turnaround Time

What is the typical turnaround time for a stone installation?

At Premier Granite & Stone, we strive to provide efficient and timely stone installations. Our typical turnaround time for a stone...

Warranties

Do you offer any warranties on your products?

Yes, Premier Granite & Stone offers warranties on all of their products. They understand the importance of customer satisfaction and...

Samples

Can I view samples of your stone products before making a purchase?

Yes, at Premier Granite & Stone, we understand the importance of seeing and feeling the quality and appearance of our stone products...

Estimates

Do you provide free estimates for stone installations?

Yes, at Premier Granite & Stone, we are pleased to offer free estimates for all stone installations. We understand the importance of...

Payment Methods

What payment methods do you accept?

At Premier Granite & Stone, we offer flexible payment options to ensure convenience for our customers. We accept various payment methods,...

Financing Options

Do you offer financing options for stone purchases?

Yes, Premier Granite & Stone offers financing options for stone purchases. We understand that investing in stone is a significant decision...

Showroom Purchase

Can I purchase stone products directly from your showroom?

Yes, customers can definitely purchase stone products directly from our showroom at Premier Granite & Stone. Our showroom is fully...

Return Policy

What is your return policy for stone products?

Our return policy for stone products at Premier Granite & Stone is as follows: We understand that occasionally, customers may need to return or exchange their stone products. Therefore, we offer a hassle-free return policy. If for any reason you are not satisfied with your stone product, you may return it within 30 days of purchase. The product must be in its original condition and packaging for a full refund or exchange. However, please note that custom orders or special orders are not eligible for return or exchange, as they are specifically designed to meet your unique requirements. Additionally, installation and shipping fees are non-refundable. We strive to provide exceptional customer service and ensure your satisfaction with our stone products....

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Ask any question you have about Premier Granite & Stone customer service. We will do our best to get you answers right away.
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