How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Microsoft Surface phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must say "Home" or "Business" at the first menu. Then you must say the reason you're calling to be transferred.
Here is how our research team describes the way the Microsoft Surface phone system greets you: Hi thanks for calling Microsoft.For the quality of our products services and training this call maybe recorded or monitored and information collected on this call maybe transferred to other countries. To help me best assist you I need to know if you are calling as a home user or business user?
Below are some clips we've found from Microsoft Surface's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or a business user."
Excerpt from a call with Microsoft Surface
Thursday, April 18, 2024 2:43 PM
What are the hours and when should I call?
Microsoft Surface operates the call center for this 877-696-7786 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Surface phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Surface staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Surface is Friday.The most busy day to call is Monday.Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Microsoft Surface is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Microsoft Surface staffs the call center well on Friday.
Why call this Microsoft Surface number?
Below is a sample of recent calls to Microsoft Surface, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble connecting Surface mouse: "I can't connect my Surface mouse."
- From a call lasting 2m 33s , Apr 18, 2024 2:43 PM
Request to speak to human: "Just give me a human I can talk to."
- From a call lasting 1m 51s , Jan 8, 2024 9:27 PM
Conclusion and closing notes
This is Microsoft Surface's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Surface agent. This phone number is Microsoft Surface's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include and other customer service issues. Rather than trying to call Microsoft Surface first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Microsoft Surface has 1 phone number. It's not always clear what is the best way to talk to Microsoft Surface representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft Surface. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Surface. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.