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Appalachian Power Co (VA) Customer FAQ

Top Answers & How-to Guides

What is Appalachian Power Co (VA)'s Phone Number?

The question we are asked most often is about how to talk to Appalachian Power Co (VA) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or rebates available for energy-efficient appliances?

Yes, there are various discounts and rebates available for energy-efficient appliances through Appalachian Power Co. We offer incentives...
Ask any question you have about Appalachian Power Co (VA) customer service, get an answer now.
Contact Appalachian Power Co (VA) customer service

Outages

How do I report a power outage?

To report a power outage to Appalachian Power Co, you can do so by phone, online, or through their mobile app. Be sure to have your...
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What should I do if I smell gas?

If you smell gas, it is important to leave the area immediately and avoid using any appliances or electrical switches. Do not light...
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What is the average response time for power restoration?

At Appalachian Power Co, we understand the importance of restoring power quickly and efficiently after an outage. Our dedicated team...
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Billing

How do I sign up for paperless billing?

To sign up for paperless billing with Appalachian Power Co in VA, simply log in to your online account or register for one if you don't...
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How can I request a budget billing plan?

To request a budget billing plan, customers can contact our customer service team by phone or online. A member of our team will work...
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Can I pay my bill online?

Yes, you can pay your bill online through our secure online payment portal. We offer the convenience of paying your bill 24/7 from...
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What payment options are available?

Appalachian Power Co offers various convenient payment options to accommodate customers. Customers can choose to pay their bills through...
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Service Transfer

How do I transfer my service to a new address?

To transfer your service to a new address with Appalachian Power Co, you can easily do so by contacting our customer service team....
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Energy Savings

How can I save energy and lower my bill?

There are several ways to save energy and lower your bill. You can start by making sure your home is properly insulated and sealed...
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Are there any discounts or rebates available for energy-efficient appliances?

Yes, there are various discounts and rebates available for energy-efficient appliances through Appalachian Power Co. We offer incentives...
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Help me with my Appalachian Power Co (VA) customer service issue

Ask any question you have about Appalachian Power Co (VA) customer service. We will do our best to get you answers right away.
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