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23andMe Customer FAQ

Top Answers & How-to Guides

What is 23andMe's Phone Number?

The question we are asked most often is about how to talk to 23andMe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens to my DNA sample after it is analyzed by 23andMe?

After your DNA sample is analyzed by 23andMe, it is stored securely in a database. The data is stripped of any personally identifiable...
Ask any question you have about 23andMe customer service, get an answer now.

Recent 23andMe Customer Questions

How can I see the chromosome matches on 23andMe

It's easy to see your chromosome matches on 23andMe. First, you need to log in to your account and select "DNA Relatives" from the Ancestry dropdown menu. If you've chosen to participate in the DNA Relatives feature, you should find a list of people who share DNA with you. To view detailed chromosomal information, click on a relative's name. This opens the DNA Comparison tool, showing a visual comparison of where you share DNA. If you're viewing an Extended Family member or a Distant Relative, you'll see the number of segments and largest segment you share. Remember, the individual you're comparing against must also be participating in DNA Relatives for you to view this information.
Asked Mar 2, 2024 8:44 PM

Help me with my 23andMe customer service issue

Customer Support

How Do I Contact Support at 23andMe About a Fraudulent Charge?

23andMe is a company that allows you to access your health information and get genetic testing done. However, some people have been...

How Do I Return My Kit and Get a Refund from 23andMe?

If you got a genetic testing kit from 23andMe and want to return it before you have used it, or if you've had multiple sample failures,...

Family Testing

Can I use my 23andMe kit for multiple family members?

No, each 23andMe kit is designed for one individual and cannot be used for multiple family members. To ensure accurate and reliable...

Ancestry Reports

How accurate are the ancestry reports provided by 23andMe?

The ancestry reports provided by 23andMe are generally accurate; however, they should be viewed as estimates rather than definitive...

Data Access

Can I access and download my raw DNA data from 23andMe?

Yes, users can access and download their raw DNA data from 23andMe. This feature provides individuals with the opportunity to explore...

Health Reports

What do the different health reports provided by 23andMe include?

The health reports provided by 23andMe encompass a comprehensive range of genetic traits and conditions, enabling individuals to gain...

Results Timeframe

How long does it take to receive my 23andMe results?

The duration to receive 23andMe results typically varies between 3 to 5 weeks. Once you send in your saliva sample, it takes approximately...

Eligibility

Are there any restrictions on who can use the 23andMe service?

There are a few restrictions on who can use the 23andMe service. Firstly, customers must be at least 18 years of age or have parental...

Kit Upgrades

Can I upgrade my 23andMe kit to include additional reports?

Yes, you can upgrade your 23andMe kit to include additional reports. 23andMe offers various report upgrades that provide more in-depth...

Privacy Policy

Is my personal health information kept confidential by 23andMe?

Yes, your personal health information is kept confidential by 23andMe. At 23andMe, we understand the importance of maintaining the...

Sharing Results

Can I share my 23andMe results with healthcare professionals?

Yes, you can share your 23andMe results with healthcare professionals. 23andMe offers a feature called "Share and Compare" which lets...

Sample Handling

What happens to my DNA sample after it is analyzed by 23andMe?

After your DNA sample is analyzed by 23andMe, it is stored securely in a database. The data is stripped of any personally identifiable...
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