How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sunoco phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 00000; mumble when prompted for an account number.
Below are some clips we've found from Sunoco's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"I understand you would like to speak with someone.
To accurately direct this call, I will need a little more information.
In a few words, please tell me the reason you called."
Excerpt from a call with Sunoco
Tuesday, March 12, 2024 3:39 PM
What are the hours and when should I call?
Sunoco operates the call center for this 800-278-6626 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 325 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sunoco phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sunoco staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sunoco is Sunday.The most busy day to call is Tuesday, which averages 250% more phone calls by comparison.Again, this is based on a sample of 325 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Sunoco is Wednesday.
Why call this Sunoco number?
Below is a sample of recent calls to Sunoco, and their purpose. Are any of these similar to the reason you are trying to call?
Card not received: "I never got the new card."
- From a call lasting 3m 9s , Apr 4, 2024 4:50 PM
Checking credit card delivery: "When I was in March, right around March fifth, I lost my credit cards."
- From a call lasting 4m 34s , Apr 2, 2024 4:23 PM
No information provided: ""
- From a call lasting 23s , Mar 29, 2024 8:30 PM
Financial hardship, stranded: "Girl, I have no money, no gas. Your company took everything from me, and I'm stranded."
- From a call lasting 30s , Mar 26, 2024 1:13 AM
Requesting gas receipts: "I need a copy of my gas receipt for my records."
- From a call lasting 3m , Mar 19, 2024 6:05 PM
Transaction issue: "I need help with a transaction issue I am experiencing."
- From a call lasting 2m 3s , Mar 19, 2024 2:16 PM
Assistance with Advantage card: "Can you contact customer service regarding Sunoco Advantage cards?"
- From a call lasting 1m 18s , Mar 16, 2024 8:23 PM
Technical issue with loyalty balance: "We have a small problem with the loyalty balance and the Advantage card function is not working."
- From a call lasting 3m 20s , Mar 16, 2024 8:16 PM
Technical issue with system: "I already rebooted the system but I still can't get through, nobody is answering the phone."
- From a call lasting 1m 12s , Mar 16, 2024 8:13 PM
Inquiring about rewards program: "I checked on the gas station about their rewards."
- From a call lasting 2m 10s , Mar 12, 2024 3:39 PM
Conclusion and closing notes
This is Sunoco's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sunoco agent. This phone number is Sunoco's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-278-6626 include and other customer service issues. Rather than trying to call Sunoco first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sunoco has 1 phone number. It's not always clear what is the best way to talk to Sunoco representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sunoco. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sunoco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.