How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Optus - Small/Medium Enterprise phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:No options, straight to person
What are the hours and when should I call?
Optus - Small/Medium Enterprise operates the call center for this 300-788-379 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optus - Small/Medium Enterprise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optus - Small/Medium Enterprise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Optus - Small/Medium Enterprise is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call Optus - Small/Medium Enterprise
In summation, the best day to call Optus - Small/Medium Enterprise is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optus - Small/Medium Enterprise staffs the call center well on Thursday.
If you have time to do a bit of reading before you call Optus - Small/Medium Enterprise, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Optus - Small/Medium Enterprise customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Optus - Small/Medium Enterprise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Small/Medium Enterprise agent. This phone number is Optus - Small/Medium Enterprise's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 300-788-379 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Optus - Small/Medium Enterprise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Optus - Small/Medium Enterprise has 3 phone numbers. It's not always clear what is the best way to talk to Optus - Small/Medium Enterprise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Optus - Small/Medium Enterprise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optus - Small/Medium Enterprise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
What's on this page
Compare Optus - Small/Medium Enterprise Customer Service