How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this HawaiianMiles phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then press 5.
Here is how our research team describes the way the HawaiianMiles phone system greets you: Aloha and welcome to Hawaiian Airlines. Please enter your 9-digit Hawaiian Miles number followed by the pound key. If you do not have a Hawaiian Miles number, remain on the line.
Below are some clips we've found from HawaiianMiles's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Aloha, and welcome to Hawaiian Airlines.
Please enter your nine digit Hawaiian miles number followed by the pound key."
Excerpt from a call with HawaiianMiles
Thursday, February 15, 2024 10:41 PM
The first phone menu
"Aloha, and welcome to Hawaiian Airlines.
Please enter your nine digit Hawaiian miles number followed by the pound key.
If you do not have a Hawaiian miles number, remain on the line.
For quality assurance, this call may be monitored or recorded.
For arrival and departure information, press one.
For new or existing reservations or seat assignment related questions, press two."
Excerpt from a call with HawaiianMiles
Sunday, January 21, 2024 4:04 AM
What are the hours and when should I call?
HawaiianMiles operates the call center for this 800-367-5320 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HawaiianMiles phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HawaiianMiles staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HawaiianMiles is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call HawaiianMiles is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HawaiianMiles staffs the call center well on Tuesday.
Why call this HawaiianMiles number?
Below is a sample of recent calls to HawaiianMiles, and their purpose. Are any of these similar to the reason you are trying to call?
Checking mileage balance: "Can I check my mileage?"
- From a call lasting 5m 42s , Jan 21, 2024 4:07 AM
More Ways to Contact HawaiianMiles Customer Service
There are of course other ways to contact HawaiianMiles customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- HawaiianMiles customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HawaiianMiles's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HawaiianMiles agent. This phone number is HawaiianMiles's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-367-5320 include and other customer service issues. Rather than trying to call HawaiianMiles first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, HawaiianMiles has 1 phone number. It's not always clear what is the best way to talk to HawaiianMiles representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HawaiianMiles. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HawaiianMiles. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.