How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this EZ-Pass Maryland phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9, then you must choose an option 1-4, then follow prompts.
Here is how our research team describes the way the EZ-Pass Maryland phone system greets you: Thank you for calling the Drive Easy MD and Easy Pass Maryland Interactive Voice Response System. To continue navigating this automated system using voice commands, say "voice" or press 1; to continue navigating this automated system using your phone keypad, say "keypad" or press 2.
Below are some clips we've found from EZ-Pass Maryland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling the Drive EasyMD and EasyPath Maryland interactive voice
response system.
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or press two.
For the rest of this call, please choose your option from the phone keypad.
The Maryland Transportation Authority's tolling program servicing easy pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and the savings of up to seventy seven percent, sign up for an EZ Pass Maryland account.
If you have video tolls and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today.
You may choose one of the following options."
Excerpt from a call with EZ-Pass Maryland
Friday, January 5, 2024 8:02 PM
They may ask you to say or enter information
"You for calling the Drive EasyMD and EasyPass Maryland interactive voice response system.
To continue navigating this automated system using voice commands, say voice or press one.
The Maryland Transportation Authority tolling program, servicing easy pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account.
If you have video tolls and would like to take advantage of the EasyPass Maryland discounts, Speak to a customer service representative today.
Please tell me what are you calling about. You can say video toll notice of toll due or violation citation or press one."
Excerpt from a call with EZ-Pass Maryland
Wednesday, February 21, 2024 2:11 PM
The first phone menu
"Thank you for calling the Drive EasyMD and Easy Pass Maryland interactive voice response system.
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or press two."
Excerpt from a call with EZ-Pass Maryland
Friday, March 22, 2024 2:39 PM
What are the hours and when should I call?
EZ-Pass Maryland operates the call center for this 888-321-6824 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EZ-Pass Maryland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EZ-Pass Maryland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EZ-Pass Maryland is Tuesday.The most busy day to call is Monday, which averages 108% more phone calls by comparison.Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call EZ-Pass Maryland is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EZ-Pass Maryland staffs the call center well on Tuesday.
Why call this EZ-Pass Maryland number?
Below is a sample of recent calls to EZ-Pass Maryland, and their purpose. Are any of these similar to the reason you are trying to call?
Adding funds and vehicles: "I'd like to make a payment and add a truck to my account."
- From a call lasting 29m 44s , Mar 20, 2024 8:18 PM
Conclusion and closing notes
This is EZ-Pass Maryland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EZ-Pass Maryland agent. This phone number is EZ-Pass Maryland's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-321-6824 include and other customer service issues. Rather than trying to call EZ-Pass Maryland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EZ-Pass Maryland has 1 phone number. It's not always clear what is the best way to talk to EZ-Pass Maryland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EZ-Pass Maryland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EZ-Pass Maryland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.