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Borders Customer FAQ

Top Answers & How-to Guides

What is Borders's Phone Number?

The question we are asked most often is about how to talk to Borders customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer a price match guarantee?

Yes, Borders offers a price match guarantee. If customers find a lower price for a product elsewhere, Borders will match that price....
Ask any question you have about Borders customer service, get an answer now.
Contact Borders customer service

Returns and Shipping

What is the return policy at Borders?

At Borders, our return policy is designed to ensure customer satisfaction. Let us clarify it for you. If you purchase a product from...
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Do you offer international shipping?

Yes, Borders offers international shipping to customers outside of the United States. We understand that book lovers are located all...
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Payment and Orders

What payment methods do you accept?

We accept various payment methods for your convenience. At Borders, you can make your purchase using major credit cards such as Visa,...
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Can I track my order?

Yes, you can track your order from Borders. Once your order is processed and shipped, you will receive a confirmation email with a...
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Can I cancel or change my order after it has been placed?

Yes, it is possible to cancel or make changes to your order after it has been placed at Borders. However, this is subject to certain...
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Can I place an order for out-of-stock items?

Yes, you can place an order for out-of-stock items at Borders. We understand that sometimes the item you desire may not be available...
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Gift Cards and Rewards

Are gift cards available for purchase?

Yes, gift cards are available for purchase at Borders. They make the perfect gift for book lovers and are a convenient option for those...
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Do you have a rewards program?

Yes, Borders does offer a rewards program called Borders Rewards. It is a free program that allows customers to earn points for their...
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Discounts and Promotions

Are there any discounts or promotions currently available?

Yes, Borders offers discounts and promotions on a regular basis. Our customers can take advantage of various deals and savings throughout...
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Do you offer a price match guarantee?

Yes, Borders offers a price match guarantee. If customers find a lower price for a product elsewhere, Borders will match that price....
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Book Genres

What genres of books are available at Borders?

At Borders, we offer a wide range of genres to cater to diverse reading preferences. Our bookstore proudly stocks an extensive collection,...
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Help me with my Borders customer service issue

Ask any question you have about Borders customer service. We will do our best to get you answers right away.
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