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myCharge Customer FAQ

Top Answers & How-to Guides

How do I Contact myCharge Customer Service?

The question we are asked most often is about how to talk to myCharge customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent myCharge Customer Questions

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Warranty and Returns

What is the warranty policy for myCharge devices?

The warranty for myCharge devices usually covers defects in materials and workmanship for one year from the purchase date. It...
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Can I return a myCharge product if it is unused?

myCharge allows returns for unused products within a certain timeframe, provided they are in original packaging and include all...
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Purchasing Products

Are there discounts available for bulk purchases?

myCharge has provisions for bulk purchases, with possible discounts that depend on product type, quantity, and promotions....
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Where can I purchase myCharge products?

myCharge products are accessible through the official myCharge website, major electronics retailers, department stores, and...
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Does myCharge offer international shipping?

MyCharge's international shipping may vary depending on products, locations, and retailers. While many electronics companies...
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Usage Instructions

How can I properly maintain my myCharge power bank?

To maintain your myCharge power bank effectively, keep it away from extreme temperatures and charge it regularly. Use the...
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How do I use my myCharge power bank?

Using a myCharge power bank involves first charging it with a wall charger or USB port, indicated by lights. Then, connect your...
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What should I do if my myCharge device is not charging?

If a myCharge device is not charging, users should check connections, replace the charging cable or adapter if necessary, clean...
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How long does it take to fully charge myCharge products?

Charging times for myCharge products generally range from two to five hours, depending on the model and its capacity. Factors...
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Safety and Support

Is technical support available for myCharge products?

myCharge offers technical support for their products, assisting users with product use, troubleshooting, and warranty...
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Are myCharge products safe to use?

myCharge prioritizes safety in its products by incorporating smart technology to regulate temperature, voltage, and charging...
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Product Information

Do myCharge products come with a user guide?

Yes, myCharge products usually come with a user guide that aids users in operating their devices. This guide offers setup...
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Are myCharge products compatible with all devices?

myCharge products are generally compatible with a variety of devices, such as smartphones and tablets, that use USB charging...
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What materials are used in myCharge products?

myCharge products are made with durable materials like high-quality plastics or aluminum for the exterior and lithium-ion...
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What range of products does myCharge offer?

MyCharge offers a wide variety of portable charging solutions including power banks, charging pads, and stations, catering to...
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We look to the myCharge issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
myCharge issues reported to GetHuman

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