myCharge Customer Service Issues

I purchased a myCharge (Hub 6.7K Mah Battery Light) in early July from my local Best Buy (#[redacted]). My wife and I tested it briefly, but it failed to recharge anything consistently. It was not holding power. I returned it to the Best Buy store, but they were unable to assist me. I may have delayed the return unintentionally due to our numerous short trips lately. I recently found the myCharge on my desk with the $86.69 receipt. How can I go about getting a refund? Any help is welcome.

I am inquiring about the status of request [redacted]. I have sent multiple emails but have not received any responses. I bought an Adventure H20 [redacted] Portable Charger from mycharge.com on July 26, [redacted], with order number [redacted]. The device stopped working 3 weeks before I submitted request [redacted], and now it has been 5 weeks without function. Despite trying different cables and adapters, as well as changing wall sockets, the device remains unresponsive and fails to charge. The initial representative, Adam M, provided troubleshooting steps that were unsuccessful. After providing my information, the second representative, Mackenzie F, mentioned that the Warranty Team would review my case and process a replacement if approved. However, I have not received any further communication or confirmation regarding the replacement order. I kindly request an update on the status of my request. Thank you. Sincerely, Christine.

Hello, I recently placed an order for a charger on mycharge.com, but I now need to cancel the order. I emailed them about it, but they mentioned a potential 2-day response time, which has been my experience in the past. I'm looking to call and cancel to ensure I'm not charged or shipped the item prematurely. Order Confirmation: Order #[redacted] myCharge via shopifyemail.com 6:46 PM Email Sent: Subject: "myCharge Customer Service Request Received" Request #[redacted] myCharge via mycharge.zendesk.com 7:29 PM Thanks for your attention to this matter. - D.W.

I recently purchased a HUB 10050turbo Quick MyCharger but encountering issues with charging my iPhone 8 Plus running iOS 16.2. Initially, the device did not show the lightning bolt symbol indicating charging. After multiple attempts of plugging and unplugging, I managed to get it to work, but it's not charging automatically. Despite showing 4 lights (fully charged), it fails to charge my iPhone. I'm concerned about the quality of the unit and whether it's compatible with Apple phones. Having lived in China before, I've had bad experiences with charger cords. I am considering returning it to Best Buy unless the issue is resolved. Urgently need a reliable battery charger for travel. Appreciate prompt customer support to address these concerns. Thank you, Terry.