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easyHotel Customer FAQ

Top Answers & How-to Guides

How do I Contact easyHotel Customer Service?

The question we are asked most often is about how to talk to easyHotel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about easyHotel customer service, get an answer now.

Recent easyHotel Customer Questions

Trying to book a room in Glasgow and I get to the payment section and it’s telling me I have one in process but won’t go further

I'm sorry to hear that you're experiencing problems with our booking process. Sometimes, glitches can occur due to browser issues, so it may help to clear your browser cache and ensure it's updated to the latest version. If you've tried these steps I suggest using a different device to book, in case the issue is device-specific. It's also possible that the booking process has been temporarily interrupted due to high demand. If the issue persists, we recommend waiting a bit and then trying again. Please note that rooms are subject to availability and your room isn't reserved until the booking has been completed and confirmed.
Asked Apr 26, 2024 12:19 PM

Help me with my easyHotel customer service issue

Reservations

How do I make a reservation?

To reserve a room at easyHotel, simply visit the official website, use the booking engine to enter your desired location and...

What is the cancellation policy?

The cancellation policy at easyHotel can vary based on how a booking was made and the terms that apply. Generally, guests can...

Can I modify my reservation?

Modifying a reservation with easyHotel is possible but depends on the booking terms. Guests can usually change dates or room...

Locations and Amenities

What is easyHotel?

easyHotel is a budget hotel chain focused on offering affordable, comfortable accommodations, typically featuring clean, basic...

Where are easyHotel locations?

easyHotel has a range of locations across Europe and other areas, emphasizing cost-effective stays in prime cities. Notable...

Is breakfast included?

Breakfast is generally not included in easyHotel's room rates, as the chain focuses on affordable accommodations. Some...

What amenities are included in the room?

easyHotel rooms offer essential amenities that may vary by location and type. Guests typically enjoy comfy beds, ensuite...

Is there a gym or fitness center in easyHotels?

Most easyHotel locations do not have gyms or fitness centers on-site, but some may collaborate with nearby facilities. Guests...

Services and Policies

Do easyHotels have parking?

Parking availability at easyHotels varies by location, with some hotels offering on-site parking, nearby options, or street...

What are the check-in and check-out times?

easyHotel generally sets check-in at 3:00 PM and check-out at 10:00 AM, although these times can differ by location. It is...

Are pets allowed in easyHotels?

The pet policy at easyHotels varies by location, with many hotels generally not allowing pets. However, some locations may have...

Is Wi-Fi provided?

easyHotel usually offers Wi-Fi in its hotels, typically free in common areas and rooms, but the speed and quality can differ by...
We look to the easyHotel issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
easyHotel issues reported to GetHuman

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