How long does it take to receive a replacement device from eSecuritel?

The average time it takes to receive a replacement device from eSecuritel is typically 1-2 business days. Once a claim is approved, our efficient team starts the process swiftly. We will either ship a new device directly to your location or guide you to the nearest authorized repair center. Expedited shipping options are available for urgent cases. In some instances, such as an uncommon device or supply shortage, there may be a slight delay, but we always strive to minimize disruptions. You can track the progress of your replacement through our online portal or by contacting our dedicated customer support team. Rest assured, we understand the importance of quickly resolving device issues and aim to provide a seamless replacement experience.