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What Do I Do If My bitFlyer Account Has the Wrong Balance?

bitFlyer is a cryptocurrency exchange business founded in 2014 and headquartered in Tokyo, Japan. Like most exchange platforms, users are allowed to buy, sell, or exchange cryptocurrency with each other and with the platform. Cryptocurrency is considered a small investment and you can purchase as little as $10 with this company. One concern for many users is seeing the wrong balance in your account. There are possible explanations for this. Read on to learn more.

Troubleshooting Your Inaccurate Account Balance

Unfortunately, bitFlyer's FAQ doesn't have much information at this time, so this guide relies on information gathered from similar platforms. Hopefully, bitFlyer will update its website soon with more details. The exchange service does have a feature where your purchase remains unexecuted, or not yet processed. Your balance won't change until the order has been sent. You can either wait for it to clear or you can cancel it. Please reach out to bitFlyer customer service for additional help.

If you don't have any pending orders, you may be experiencing a technical glitch like a network or update error, so clearing your wallet's cache and scanning its addresses should correct the issue.

Some other reasons for the inaccuracies include:

  1. Confirming any trades were correctly imported.
  2. Your full transaction history may not be available due to limits of the exchange connections.
  3. You may have duplicate entries in your transaction history.
  4. Some of your funds are on hold.

Possible Solution to Prevent Further Issues

One of the best things you can do to prevent issues for yourself or someone else is to double check your transaction details before you submit them because it's impossible for any exchange platform to reverse transactions. Verify that you're sending the correct amount to the right recipient, and that person won't experience what you have.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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bitFlyer

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Why am I seeing the wrong balance in my bitFlyer account
Reasons why my bitFlyer account balance is incorrect

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