ZESCO.com Customer FAQ

We're sorry to hear that you're experiencing issues with your prepaid meter. Error 77 usually indicates a communication problem between the meter on the pole and your user interface unit. This could be due to a fault in the meter, the interface unit, or the wiring. Given the nature of the issue, it's recommended that you report the issue to ZESCO. They have a team of technical experts who are well equipped to diagnose and fix the problem. In the meantime, please ensure that the interface unit is correctly connected and that there are no obvious signs of damage.

There could be several reasons why you're experiencing a power outage which may not necessarily be due to load shedding. It could potentially be a fault in your specific area. ZESCO continuously works on maintaining and upgrading distribution networks and sometimes faults can occur unexpectedly. In such cases, ZESCO usually tries to restore power as soon as possible. It's hard to provide a definite answer without specific details, which are constantly updated on the operational level. It's advisable to directly contact ZESCO for the most accurate information for your area.