All Companies ›
Woolworths (Australia) Customer Service ›
FAQ

Updated February 25, 2026

Woolworths (Australia) Customer FAQ

Recent Woolworths (Australia) Customer Questions

I have ordered a replacement rewards card on several occasions over the past year and it never arrives

We apologize for the inconvenience with your rewards card. There may be issues with the delivery address or the postal service. Please ensure that your details are correct in your account. If the problem persists, there is a link to the most up-to-date contact information right here on this page.

Asked Feb 25, 2026 8:41 AM

Help me with my Woolworths (Australia) customer service issue

Products and Services

What types of products do you offer in-store?

Woolworths provides an extensive range of products in-store, featuring fresh produce, meats, dairy, bakery items, pantry...

Are there any discounts for bulk buying?

Woolworths Australia occasionally offers discounts for bulk purchases on certain items, particularly pantry staples and...

Do you have a fresh produce guarantee?

Woolworths Supermarket offers a freshness guarantee for their produce. If customers are unsatisfied with their fresh items,...

Do you have an online shopping option?

Woolworths offers an online shopping service where customers can select various products, including groceries and household...

How do I track my online order?

To track an online order with Woolworths, customers should visit the website and find the order tracking area. After placing an...

Do you offer home delivery?

Woolworths Australia offers home delivery services for a range of products, including fresh food and household items, with...

What is your return policy?

Woolworths Australia's return policy allows customers to return unsatisfactory items for a refund or replacement within a...

What should I do if I find a product with a damaged price tag?

If a product has a damaged price tag at Woolworths, a customer should confirm the price at self-checkout or ask a store...

Can I get a refund for expired products?

Woolworths Australia allows refunds for expired products, whether purchased in-store or online. Customers should return expired...

What payment methods do you accept?

Woolworths Australia accepts various payment methods, including credit and debit cards like Visa, Mastercard, and American...

Are there any loyalty programs available?

Woolworths Australia features the Woolworths Rewards program, which enables customers to earn points on their purchases at...

Can I use coupons while shopping?

Woolworths Australia allows the use of certain coupons, including manufacturer and digital ones. Customers should verify coupon...

How do I find store locations?

To locate Woolworths stores, customers can use the store locator on the Woolworths Australia website, entering their postcode...

What are your store hours?

Store hours at Woolworths vary by location, typically ranging from around 7 AM to 10 PM daily. Specific hours and possible...

What should I do if a product is out of stock?

If a product is unavailable at Woolworths, customers can check the website or app for updates, set notifications for restocks,...

We look to the Woolworths (Australia) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Woolworths (Australia) issues reported to GetHuman

FAQ Table of Contents

Answers for More Companies

Was this page helpful?Yes Needs work

Sharing is what powers GetHuman's free customer service contact information and tools. You can help!

All Companies ›
Woolworths (Australia) Customer Service ›
FAQ