What is the process for disputing a transaction?

Disputing a transaction with Wilton Bank involves a few important steps to ensure proper handling of the issue. First, the customer needs to gather all relevant information regarding the transaction in question, including the date, amount, merchant name, and any supporting documentation such as receipts or statements. Next, it is advisable to review the bank's transaction dispute policy found on their website, as this will provide specific instructions and guidelines that should be followed. Generally, customers are expected to reach out to customer service or the appropriate department handling disputes. This can involve filling out a dispute form or providing a written statement outlining the reasons for the dispute. In the communication, it is essential to include all pertinent details to help expedite the investigation. Once a dispute is filed, Wilton Bank will review the case, and updates will be provided. Customers can check their current web page for more detailed information and guidance on the dispute process.