What is the process for disputing a transaction?

Disputing a transaction through Merchants National Bank involves a series of steps designed to ensure the issue is handled effectively. First, it is important for the customer to review their account statement carefully to identify the specific transaction in question. Once the disputed transaction has been pinpointed, the customer should gather any relevant documentation supporting their claim, such as receipts or transaction confirmations. Next, the customer should promptly reach out to Merchants National Bank to initiate the dispute process. This can typically be done by calling the customer service number provided on the bank's website or in the account documentation. Customers may also find helpful information regarding the dispute process on the bank's website under the relevant section for customer support or transaction disputes. Once the bank is informed, they will likely provide instructions on completing any necessary forms and may ask for additional information to investigate the issue further. It is crucial for customers to remain in communication with the bank throughout the process, as resolutions may take some time depending on the nature of the dispute. Customers can refer to the current webpage for specific guidelines and contact information related to their dispute concerns.