What should I do if my order is damaged upon arrival?

If an order arrives damaged from WestMarine.com, there are several steps to follow to address the issue. First, it is advisable to carefully inspect the package upon delivery. If there is visible damage to the packaging, it is important to take photographs of the package and any damaged items, as this documentation may be helpful when resolving the issue. Next, it is recommended to review the return policy on the current WestMarine.com website, as this will provide specific guidelines on how to proceed with damaged items. Many retailers, including West Marine, offer options for returns or exchanges in cases of damage during shipping. After gathering the necessary information, the next step is to initiate the return process. This typically involves logging into your account on the WestMarine.com website and following the instructions for returns. It may also include filling out a return form and including it with the damaged goods. Lastly, if further assistance is needed, the relevant contact information for customer service can usually be found on the website. Ensuring prompt action is important to resolve matters effectively.