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WestMarine.com Customer FAQ

Top Answers & How-to Guides

What is WestMarine.com's Phone Number?

The question we are asked most often is about how to talk to WestMarine.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the benefits of creating an account on WestMarine.com?

Establishing an account on WestMarine.com brings numerous benefits, such as tracking orders, a faster checkout process, access...
Ask any question you have about WestMarine.com customer service, get an answer now.

Recent WestMarine.com Customer Questions

I need a return address to return a piece of clothing

We're sorry, but we can't provide the return address for WestMarine.com as the details can change and it's important to process your return correctly. We recommend logging into your account on WestMarine.com, reviewing your order history, and following the instructions for return provided there. This will ensure that your return is handled as efficiently as possible. You may also check your invoice or order confirmation email for return instructions. If you're having trouble finding this information, consider reaching out to WestMarine's customer service for personalized help.
Asked Mar 1, 2024 5:51 PM

Help me with my WestMarine.com customer service issue

Payments and Orders

What forms of payment does WestMarine.com accept?

WestMarine.com accepts major credit cards such as Visa, Mastercard, American Express, and Discover, as well as PayPal for...

How long will it take to receive my order?

Delivery times for orders from WestMarine.com can vary based on shipping methods and item availability, generally taking three...

Can I track the status of my order?

Customers can track their orders from WestMarine.com by checking their confirmation email for a tracking number. They should...

Can I cancel or change my order after it has been placed?

After placing an order on WestMarine.com, changes or cancellations can be made within a limited timeframe. It is essential to...

What are the benefits of creating an account on WestMarine.com?

Establishing an account on WestMarine.com brings numerous benefits, such as tracking orders, a faster checkout process, access...

Returns and Exchanges

Can I return an item I purchased from WestMarine.com?

Yes, items purchased from WestMarine.com can be returned, usually in their original condition along with proof of purchase....

What is West Marine's return policy?

West Marine's return policy allows customers to return items within 90 days if they are unused and have a receipt. Exceptions...

What is the process for returning an item?

Returning an item to WestMarine.com is simple but requires confirmation of eligibility, typically involving unused items in...

What should I do if my order is damaged upon arrival?

In case of a damaged order from WestMarine.com, inspect the package, document any damage with photos, and check the return...

Shipping Information

What are the shipping options and costs?

WestMarine.com provides various shipping choices, including economical standard ground and faster expedited methods. Shipping...

Do you offer international shipping?

WestMarine.com mainly serves customers in the U.S., but some items may be shipped internationally depending on the product and...

Pricing and Promotions

Do you offer price matching?

WestMarine.com does not explicitly depict a price matching policy on its site. However, similar retailers sometimes offer...

Are there any promotions for first-time purchasers?

WestMarine.com often has promotions for first-time buyers, including discounts and special shipping rates. To see the latest...

Warranty and Replacement

Are there any warranty options for products purchased from West Marine?

West Marine provides various warranties for products, with specifics depending on the brand and item type. Customers should...

Can I order replacement parts for products purchased from WestMarine.com?

WestMarine.com does provide a variety of replacement parts for items bought through their site. Customers should check product...
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