Vodafone (Germany) Customer FAQ

If your router shows a status of "DOCSIS offline," it typically means there may be an issue with the connection between your router and the modem or service. Please check the cables to ensure they are securely connected and restart both the modem and the router. If the problem persists, you may need to verify that your service is active and correctly configured. There could also be a broader network issue.

Um Ihren Vertrag mit Vodafone zu kündigen, müssen Sie in der Regel eine schriftliche Kündigung an Vodafone senden. In Ihrem Kündigungsschreiben sollten Sie Ihre Kundennummer und die betreffenden Vertragsdetails angeben. Achten Sie darauf, dass Sie die Kündigungsfrist einhalten, die in Ihrem Vertrag festgelegt ist. Weitere Informationen und Vorlagen finden Sie auf der Webseite von Vodafone.

The Internet LED of your Vodafone (Germany) cable router blinking red typically indicates that there is an issue with the internet connection. This could be due to a variety of factors, like a loose Ethernet cable, broadband cable issue, or an interruption in the broadband service. Issues might also come from Vodafone's end such as network problems or maintenance work. If this problem persists, restarting the router might help. However, if the issue is not resolved after a restart, it could be a more serious problem requiring assistance from Vodafone's technical support team.

Vodafone Germany doesn't provide a specific customer service number for English-speaking customers. Therefore, if you need assistance, you can contact the standard customer service at 0800 172 1212 if you're calling from a Vodafone mobile. Or you can dial 0800 172 1201 if you're calling from all other networks in Germany. When connected, you can request customer service in English, but, please be aware, English service may not always be available.

If your ported number is not appearing in your SIM card details, it is typically due to processing delays. The porting process takes a few business days, and your number will not be updated in your account details until the process is complete. In some cases, the update can take longer, and your old number may appear in the SIM card details until the update is complete. When porting is completed, your new number should be reflected correctly. If it has been longer than expected, there might be an issue and you need to seek assistance from customer service.