Vodafone (Germany) Customer Service Issues

I recently purchased an iPhone 14 Pro Max from a tourist in Italy, along with a Vodafone purchase receipt. Upon further inspection, I discovered that the phone is not functioning properly. I checked with Google using the IMEI and it confirmed that the iPhone has not been registered by the operator or retailer. Since the purchase receipt is from Vodafone, I am reaching out for assistance regarding this issue. Thank you.

Hello, I reside in Israel. A German friend purchased a 5 GB SIM card for me two months ago. I used it in Berlin and was pleased with its performance. I plan to visit London (GB) for 10 days starting on 4/7/[redacted]. Could I continue using the same SIM card from Berlin in London, or will I need to make significant adjustments that might be challenging for me at 80 years old? I would appreciate a detailed explanation. If there are necessary changes, please share a link with instructions in English. Thank you for your assistance over the years. M. Avidan Mobile: ++[redacted] 54 [redacted] ISRAEL

Hello, I am currently residing in Israel. About two months ago, a German friend purchased a prepaid 5 GB SIM card for me. I utilized it in Berlin and was content with its performance. I am planning a 10-day visit to London, United Kingdom (starting on 4/7/[redacted]). Could I proceed with using the same SIM card I used in Berlin, or will I need to make significant adjustments or configurations, which may pose a challenge for me due to my age of 80? I would greatly appreciate a detailed response. If altering the SIM card entails a complex process, please direct me to a resource explaining the necessary steps (preferably in English). Thank you for your continuous excellent service over the years. Best, Micky A. Mobile: [redacted] Israel

Hello, I currently reside in Israel. Two months ago, a German friend purchased a 5 GB SIM card for me. During my visit to Berlin, I used the SIM card and was satisfied with it. I am planning to travel to London (GB) for a 14-day trip starting on 4/7/[redacted]. I would like to know if I can continue using the same SIM card I used in Berlin or if there are significant adjustments or configurations required. Given my age of 80, complex procedures may be challenging for me. I would appreciate a detailed response. If there are substantial changes needed, kindly provide me with a link that explains the process in English. Thank you for your continuous assistance throughout the years. Best regards, Micky Avidan ISRAEL

Hello, I recently relocated and signed up for internet/cable TV along with my mobile phone service, which came with a Fritzbox [redacted] router. Despite requesting a public ipv4 for VNC with 30 phone calls, nothing has been done, and my Wi-Fi keeps disconnecting. Both my phone and fax are unresponsive, and though I've tried setting up the router to the best of my ability, the issue seems to be with the Vodafone line. I haven't had any luck getting a technician to address the problem. I'm at a loss about what to do. Your assistance would be greatly appreciated.

I'm experiencing issues with my Vodafone cable internet, which is supposed to provide speeds of [redacted] Mbit/s, but I'm only getting between 50 and [redacted] Mbit/s. The service goes down for several hours every day. I requested a CIP phone connection with my order, but I haven't received any information on accessing the VoIP-CIP server. Who should I contact for assistance? I've been trying to resolve these problems for the past two weeks. Thank you in advance for your response. - Semion. [redacted]

I recently signed up for Vodafone DSL internet services. When the technician came today to set up my router, I discovered that the router is faulty. I attempted to connect using my phone, but it shows no internet connection. I have been unable to reach a customer service representative proficient in English. I have eagerly awaited this internet service for two months already. I am now considering trying the Vodafone cable option instead. Customer Reference Number: [redacted]62

Hello, I used to reside in Germany, but I have since moved. I've noticed charges on my personal bank account for a service I no longer use or have any information about (linked to a temporary number). I am looking to end any contractual ties with Vodafone. Unfortunately, I cannot find an email to seek assistance, and I am unsure about the necessary steps to take. While I plan to close my bank account soon, I want to ensure I terminate the relationship with Vodafone correctly. I am willing to provide my bank account details and personal information for reference, but I require guidance on the next steps to resolve this matter.

I bought a Europe Vodafone SIM card at a Vodafone store in Cologne. This morning, when I tried to recharge my phone in Salzburg, it said a PIN was needed for internet access. The staff member at Vodafone had set it up for me, and I wasn't aware of any PIN. The plan was for 8GB for 30 days, and I haven't used the data yet since it's not been 30 days. Hopefully, we can resolve this quickly. My contact number is [redacted]7. Thanks, Wendy J. from Australia.

Regarding Authorization for Direct Debit Customer Number: [redacted]25 / Invoice Account Number: [redacted] I am submitting the direct debit authorization as requested. Is there an email where I can send the signed form? Currently, only a German postal address is provided. Can this be emailed instead? I attempted to contact customer service by phone, but the automated options were in English, making it difficult for me to speak with a representative. Your guidance would be appreciated. Thank you. Best regards, Steven W.

I recently had a conversation with a sales representative regarding updating my phone and Internet contract for the next 24 months. I was expecting to receive an email with the offer we discussed, but it hasn't arrived yet. My current contract is expiring in just a month, so it's crucial to finalize the new contract promptly. I'm also considering switching to GigaCube 100GB and GigaMobile XL 5GB due to Vodafone losing the rights to our building's cable connection. With the cable contracts being canceled, I'll need either DSL or GigaCube as an alternative.

Hello! I need assistance canceling my Vodafone contract for home cable internet and mobile internet. I initially signed up over the phone, so I am unable to cancel in person. However, I am having difficulty communicating due to the language barrier when I call the hotline. Vodafone has already sent me the router and charged me 70 euros for the monthly fee. Please help me cancel this service. My customer number is [redacted]18. Thank you. Please contact me via email or phone at +49 [redacted]6.

I live in the USA, and my mom is in Nürnberg, Germany. I've been trying to call her for over a week, but I keep getting a message saying that she cannot be reached on her landline. My mom is 83 years old, doesn't have internet, and isn't familiar with technology. Could someone please check on her landline at 0[redacted], Velburger Str. 29, Nürnberg [redacted], Rebate Engelhardt? She lives alone, and we don't have any other relatives who can check on her. My email is [redacted]

I need to cancel my Vodafone number +49 [redacted] as I have permanently relocated to Canada from Germany. I have proof of deregistration from the Rathaus confirming my departure from Germany on June 28, [redacted]. Please let me know where to send the document. Thank you. J. Reyes

Dear ladies and gentlemen, I received the router by mail on March 31, but was unable to set it up by myself. An appointment was scheduled with a technician on May 3 at 10:30 a.m. The technician successfully connected the router, and now the internet is working. According to the contract, I am entitled to use the service for free for 6 months from the date of installation, and then start paying from the 7th month. However, I received a bill stating that I should start paying from September 25, which is before the 6-month period is over. I have tried reaching out via email and WhatsApp, but have not received any response. Please assist me. Where should I seek help? Regards, Nina C.

Hello, I recently scheduled a relocation service, initially set for November 7th. After rescheduling, I received a PDF confirming November 14th. However, my online account still displays the old date. Upon attempting to reschedule online, I was given the earliest option of November 8th, but then received an email with a new appointment date of November 21st, which is too far out. I need the internet connected sooner. I am unable to contact customer service by phone due to a language barrier. How can I address this date confusion and secure an earlier technician visit?