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Vacasa Customer FAQ

Top Answers & How-to Guides

What is Vacasa's Phone Number?

The question we are asked most often is about how to talk to Vacasa customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Vacasa Customer Questions

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Property Management

What types of properties does Vacasa manage?

Vacasa oversees a wide variety of properties, including single-family homes, beach cottages, luxurious retreats, and urban...
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Are pets allowed in Vacasa rentals?

Vacasa rentals have varying pet policies, with some allowing pets while others do not. It is advisable to review each...
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What amenities can I expect in a Vacasa rental?

Guests at Vacasa rentals generally find a range of amenities for comfort, including furnished spaces, equipped kitchens with...
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Is there a minimum stay requirement for Vacasa rentals?

Vacasa rentals generally have a minimum stay requirement that varies by property location, season, and policies. Most often,...
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Booking Process

How do I book a vacation rental with Vacasa?

To book a vacation rental with Vacasa, visit their website and input your destination, travel dates, and guest count. You can...
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Are there any additional fees when booking with Vacasa?

When booking with Vacasa, guests may face extra fees beyond the base rental price, such as cleaning and service fees, which can...
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How can I find out if a Vacasa property is available?

To check if a Vacasa property is available, it is best to visit their official website where you can enter your desired...
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Can I book multiple properties at once with Vacasa?

Vacasa does not support booking multiple properties at once through its website, requiring each reservation to be made...
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Reservation Policies

What is Vacasa's cancellation policy?

Vacasa's cancellation policy differs by property and reservation type. Typically, guests can cancel for a full refund up to...
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Can I modify my reservation after booking?

Guests can modify their Vacasa reservations, including changing dates or adjusting guest numbers, depending on policies and...
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Does Vacasa offer any travel insurance?

Vacasa itself does not provide travel insurance, but travelers are encouraged to buy it from third-party providers to cover...
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Check-In and Checkout

How do I check in and check out of a Vacasa property?

The check-in process for a Vacasa property involves receiving a confirmation email with property details and check-in...
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What should I do if I have issues during my stay?

Guests at Vacasa properties should promptly address any issues during their stay by consulting the welcome information or guest...
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Payments and Reviews

What payment methods does Vacasa accept?

Vacasa accepts various payment methods, including major credit cards like Visa and MasterCard, and potentially debit cards or...
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How do I leave a review for my Vacasa rental?

To leave a review for a Vacasa rental, check your email for an invitation post-stay. If you do not receive it, visit the Vacasa...
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