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Utah Transit Authority (UTA) Customer FAQ

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Recent Utah Transit Authority (UTA) Customer Questions

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Tickets and Passes

What types of tickets and passes are available for purchase?

The Utah Transit Authority offers several ticket and pass types, including one-way tickets, two-hour passes for transfers,...
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How can I apply for a reduced fare card?

To apply for a reduced fare card with the Utah Transit Authority, individuals must meet eligibility criteria such as age,...
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What do I do if I lose my UTA pass?

If a UTA pass is lost, individuals should visit the UTA website for guidance on reporting it and obtaining a replacement. There...
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Are there options for monthly or yearly passes?

Utah Transit Authority offers monthly and yearly passes providing unlimited access to their services. Monthly passes benefit...
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What is the policy for group fares for UTA services?

UTA has a group fare policy that offers discounts for parties of ten or more traveling together. Pricing may differ depending...
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Operating Hours

What are the UTA operating hours?

Operating hours for the Utah Transit Authority services differ by route and mode, with buses typically running from about 5:00...
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Are there special services available during holidays or outside normal operating hours?

Utah Transit Authority adjusts its schedules during holidays and for special events, typically running reduced services on...
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Bicycles and Pets

Can I bring my bike on UTA buses and trains?

Utah Transit Authority allows bicycles on most buses and trains, with bike racks on buses for up to two bikes. Light rail usage...
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Are pets allowed on UTA vehicles?

The Utah Transit Authority permits only service animals trained for aiding individuals with disabilities on their vehicles....
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Discounts and Services

Are there discounts available for certain groups, such as seniors or students?

Utah Transit Authority provides discounts for seniors, students, and individuals with disabilities. Seniors aged sixty-five and...
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What services are available for individuals with disabilities?

The Utah Transit Authority offers various services for individuals with disabilities, including accessible buses and TRAX...
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Rules and Safety

What are the rules and regulations for using UTA services?

Passengers using UTA services must adhere to several regulations to ensure safety and comfort. They should pay the correct...
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What safety measures are in place on UTA vehicles during the pandemic?

The Utah Transit Authority has implemented extensive safety measures to safeguard passengers and staff during the pandemic....
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Lost Items and Tracking

How can I access real-time tracking for buses and trains?

Real-time tracking for UTA buses and trains is accessible via their website and mobile app, offering live arrival times and...
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What is the process for lost and found items on UTA services?

When items are lost on UTA services, passengers should promptly report them. Found belongings are securely logged at a...
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How can I find the best route for my commute using UTA services?

To find the most suitable route for commuting with UTA services, users should visit the UTA website for the trip planner tool....
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