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Tualatin Valley Water District Customer FAQ

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Billing and Rates

How often will I receive my water bill?

Customers of Tualatin Valley Water District can expect to receive their water bills every three months, meaning billing occurs...
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What are the water rates for residential properties?

Tualatin Valley Water District has set residential water rates that vary with usage and service type. Rates consist of a...
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What do I do if I have questions about my bill?

To address questions about a Tualatin Valley Water District bill, individuals should first review the bill for specific...
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Are there any discounts available for seniors or low-income families?

Tualatin Valley Water District provides assistance programs aimed at supporting seniors and low-income families by offering...
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Water Service Setup

How do I start water service with TVWD?

To establish water service with Tualatin Valley Water District, one should visit their website, where instructions for new...
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What is included in my water service?

Tualatin Valley Water District offers a range of services including the delivery of safe drinking water, maintenance of...
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Can I set up automatic payments for my bill?

Tualatin Valley Water District provides options for setting up automatic payments for water bills, ensuring timely payment...
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Water Quality and Issues

What should I do in case of a water emergency?

In a water emergency, residents should promptly identify the problem, such as leaks or contamination, and shut off the main...
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How can I report a leak or issue?

To report a leak or water service issue, one should typically contact Tualatin Valley Water District directly, using their...
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How is water quality monitored?

Tualatin Valley Water District maintains water quality through a thorough monitoring system that includes regular sampling from...
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What should I do if I have a problem with my water pressure?

To resolve water pressure issues, individuals should first determine if the problem affects one fixture or multiple areas. A...
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Conservation and Education

Do I need to perform any maintenance on my water meter?

Tualatin Valley Water District is generally responsible for maintaining water meters, so customers do not need to perform...
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Are there any programs for water conservation?

Tualatin Valley Water District has various water conservation programs aimed at helping the community save water and money....
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How can I learn more about upcoming projects?

To stay informed about future projects led by Tualatin Valley Water District, individuals should check their official website,...
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Does TVWD offer educational resources for customers?

Tualatin Valley Water District offers a variety of educational resources aimed at promoting water conservation and quality...
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