How long does it take to process a claim?

At Travel Insurance Facilities PLC, we strive to process claims as efficiently as possible. The time taken to process a claim can vary depending on various factors, such as the complexity of the claim, the availability of all required documentation, and the cooperation of all relevant parties. In general, we aim to process straightforward claims within 10 working days once we have received all necessary documents. However, more complex cases may require additional time for investigation and assessment. We understand the importance of timely claim settlements and always strive to handle them promptly, ensuring a fair and efficient outcome for our customers. Please note that providing complete and accurate documentation and promptly responding to any queries we may have can significantly expedite the claims process. Rest assured, our dedicated team is committed to providing the highest level of service and resolving claims as quickly as possible while maintaining the necessary attention to detail.