What is your cancellation policy?

Our cancellation policy at Trainparty.com allows for hassle-free cancellations. If you need to cancel your order, we understand that plans change and we are here to assist you. You can cancel your order anytime before the shipping process begins. However, if your order has already been shipped, we are unable to cancel it. In such cases, you may consider returning the item for a refund after it has been delivered. To initiate a cancellation, simply contact our customer support team with your order details. Please note that cancellations may be subject to a restocking fee in certain circumstances. We strive to provide the best possible customer service experience and aim to make cancellations as convenient as possible for our valued customers.