What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from TouchofClass.com, the first step they should take is to thoroughly inspect the package and the item itself. It is important to document any damages with photographs for future reference. This will be helpful in the resolution process. After documenting the damage, the next step is to check the return or exchange policy provided on the current web page of TouchofClass.com. Typically, there will be specific guidelines regarding how to handle returns or exchanges for items that are received in less than satisfactory condition. In most cases, customers are advised to reach out to the customer service department to report the issue. Although this platform does not directly facilitate contacting TouchofClass.com, customers should refer to the contact information available on the website to initiate the process. When reaching out, providing details such as the order number, a description of the issue, and any images of the damage will aid in processing the complaint more efficiently. Once the customer service team is informed, they will guide the customer through the necessary steps to return the damaged or defective item and obtain a replacement or refund, depending on the situation. It is generally advisable for customers to act quickly since there may be time limits associated with returning damaged or defective items. By following these steps, customers can ensure they receive a satisfactory resolution to their concerns regarding damaged or defective products.