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Totalhockey.com Customer FAQ

Top Answers & How-to Guides

What is Totalhockey.com's Phone Number?

The question we are asked most often is about how to talk to Totalhockey.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Totalhockey.com Customer Questions

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Ordering and Payments

How do I place an order?

Placing an order on Totalhockey.com is easy. Browse the catalog to find items, view details, add to your cart, and then proceed...
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How do I apply a promo code?

To use a promo code on Totalhockey.com, add items to your cart and then find the promo code section in your cart. Enter the...
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What payment methods do you accept?

Totalhockey.com accepts various payment methods including major credit and debit cards like Visa and MasterCard, along with...
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Can I track my order?

Totalhockey.com allows customers to easily track their orders through confirmation emails containing tracking numbers once...
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Can I cancel or modify my order?

Totalhockey.com generally allows modifications or cancellations depending on the order's status. If the order is processed or...
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Shipping and Delivery

What is your return policy?

Totalhockey.com has a return policy that allows customers a specific number of days to return items, which must be in original,...
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Do you offer international shipping?

Totalhockey.com provides international shipping services, enabling customers outside the United States to purchase hockey gear....
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Do you offer any warranty on your products?

Totalhockey.com usually includes a manufacturer's warranty on various products, which varies by brand and type. Warranties can...
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Store Information

What are Total Hockey's store hours?

The store hours for Total Hockey vary by location and may change during holidays or events. Typically, they operate during...
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Are team sales available?

Totalhockey.com provides team sales, offering customized gear and apparel for hockey teams, including bulk purchases and...
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What is your policy for gift cards and e-gift certificates?

Totalhockey.com provides a flexible gift card and e-gift certificate policy, allowing customers to choose amounts that suit...
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Are there any loyalty rewards for frequent customers?

Totalhockey.com has a loyalty rewards program where frequent shoppers earn points on purchases, which can be redeemed for...
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Do you have a clearance section on your website?

Totalhockey.com features a clearance section with discounted hockey gear and equipment like sticks, skates, and protective...
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Product Support

What steps do you take for ensuring product authenticity?

Totalhockey.com ensures product authenticity through partnerships with reputable brands, careful monitoring of suppliers, and...
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Can I request recommendations for specific hockey gear?

Totalhockey.com offers a wide range of hockey gear for all players, and it is important to consider factors like position and...
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