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Total Merchant Services Customer FAQ

Top Answers & How-to Guides

What is Total Merchant Services's Phone Number?

The question we are asked most often is about how to talk to Total Merchant Services customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up payment processing for my business?

To set up payment processing for a business, evaluate your needs regarding payment types and sales methods, then choose a...

Do you provide chargeback protection?

Total Merchant Services helps businesses handle chargebacks with various tools and resources, such as alerts and reporting....
Ask any question you have about Total Merchant Services customer service, get an answer now.
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Recent Total Merchant Services Customer Questions

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Fees and Contracts

Is there a contract required for service?

Total Merchant Services usually requires merchants to sign a contract for payment processing, which details fees, duration, and...
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What is the fee structure for your services?

Total Merchant Services has a fee structure tailored to diverse business requirements, encompassing transaction fees,...
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Are there any hidden fees I should be aware of?

Total Merchant Services has a fee structure that may include various charges like transaction fees, monthly service fees, and...
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Integration and Support

Is there customer support available?

Total Merchant Services offers customer support through various channels, including phone assistance and online resources....
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Can I integrate your services with my existing software?

Total Merchant Services provides various payment processing solutions that can be integrated with existing software systems to...
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How do I track my transactions?

To monitor transactions with Total Merchant Services, users can access their online portal for real-time transaction history,...
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Account Management

How do I set up payment processing for my business?

To set up payment processing for a business, evaluate your needs regarding payment types and sales methods, then choose a...
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Do you provide chargeback protection?

Total Merchant Services helps businesses handle chargebacks with various tools and resources, such as alerts and reporting....
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How can I apply for a merchant account?

To apply for a merchant account with Total Merchant Services, gather necessary documents like your business structure, tax ID,...
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Payment Processing Services

What type of businesses do you work with?

Total Merchant Services serves a wide variety of businesses, focusing on small to medium-sized enterprises in retail,...
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What payment processing solutions do you provide?

Total Merchant Services provides a range of payment processing options for businesses, including credit and debit card...
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Do you offer point of sale systems?

Total Merchant Services provides a variety of payment processing options, including point of sale systems tailored to different...
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What currencies do you support?

Total Merchant Services supports multiple currencies, including major ones like the United States Dollar, Canadian Dollar,...
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Security and Compliance

What is a gateway and do I need one?

A payment gateway is a technology that securely handles transaction information between a customer and a merchant's bank. It is...
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What security measures do you have in place?

Total Merchant Services prioritizes the security of payment transactions through various measures, including end-to-end...
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