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What is your return policy for gemstones and jewelry?

Asked 2 months ago
Top Tanzanite typically offers a comprehensive return policy, which is designed to ensure customer satisfaction when purchasing gemstones and jewelry. Generally, customers may return items within a specified time frame, often thirty days from the date of receipt, provided that the items are in their original condition and packaging. It is important to note that exceptions may apply to certain types of sales, such as custom-made or personalized items, which might be final sale. Customers are usually advised to include all documents, such as certificates of authenticity, received with their original purchase when returning items. In most cases, refunds are processed back to the original payment method, and customers are responsible for return shipping costs unless otherwise specified. For the most accurate and up-to-date information regarding the specific return policy, it is advisable to visit the official website of Top Tanzanite, where details are often clearly outlined. This ensures that customers are fully informed before making their purchase.
Answered Oct 17th 2025

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