What if my order arrives damaged?
Asked 6 months ago
If your order from Toiletwarehouse.com arrives damaged, we are here to assist you promptly. We understand that in rare cases, mishaps can occur during shipping. To ensure a smooth resolution, we kindly ask that you report any damages within 24 hours of receiving your order. Please take clear pictures of the damaged item(s) and packaging, and email them to our customer support team at support@toiletwarehouse.com. Our dedicated team will review your case and get back to you within 48 hours with appropriate instructions. In most cases, we will arrange for a replacement to be sent out to you as soon as possible, completely free of charge. We value your satisfaction and will do everything we can to make it right.
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