What is the return policy?

Our return policy at Toiletwarehouse.com allows customers to return items within 30 days of purchase, provided they are unused and in their original packaging. The customer is responsible for covering the return shipping fees, unless the return is due to a damaged or defective product. To initiate a return, customers can contact our customer service team via phone or email, providing them with the order details and reason for return. Once the returned item is received and inspected, we will issue a refund to the original payment method within 5-7 business days. Please note that certain items, such as toilet seats, are non-returnable for hygienic reasons. For further details or specific inquiries, please refer to our return policy page on our website or reach out to our customer service team for assistance.