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TicketsMate Customer FAQ

Top Answers & How-to Guides

What is TicketsMate's Phone Number?

The question we are asked most often is about how to talk to TicketsMate customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent TicketsMate Customer Questions

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Pricing and Fees

What fees are associated with my purchase on TicketsMate?

When purchasing tickets from TicketsMate, various fees such as service fees, processing fees, and delivery charges may apply....
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Is there a price match guarantee offered by TicketsMate?

TicketsMate does not promote a specific price match guarantee, as ticket prices can vary due to different factors. It is...
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How can I compare ticket prices for different events on TicketsMate?

To compare ticket prices for different events on TicketsMate, users can visit the website and use the search bar to find their...
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Can I use promo codes on TicketsMate at checkout?

TicketsMate allows the application of promo codes during the checkout process, although specific terms and conditions apply....
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Purchase Policies

What is the cancellation policy for tickets purchased from TicketsMate?

The cancellation policy for tickets bought on TicketsMate can vary by event, and typically, ticket purchases are...
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Does TicketsMate offer group rates for tickets?

TicketsMate does offer group ticket options, which can be advantageous for attendees with larger groups. Availability and rates...
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What should I do if my event is canceled or postponed after purchasing from TicketsMate?

If an event purchased through TicketsMate is canceled or postponed, you should check the website or confirmation email for...
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Ticket Availability

Can I find tickets for popular events through TicketsMate?

Yes, TicketsMate allows users to find tickets for a wide array of popular events such as concerts, sports, and theater. The...
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What types of tickets are available on TicketsMate?

TicketsMate provides a wide range of tickets for events including concerts, sports, theater, and festivals, as well as...
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What types of events does TicketsMate typically cover?

TicketsMate offers a diverse selection of events, ranging from concerts by popular artists across genres to sporting events,...
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Ticket Management

How can I access my tickets after purchasing from TicketsMate?

To access tickets after purchasing from TicketsMate, customers should look for a confirmation email with details and access...
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Can I resell my tickets through TicketsMate?

TicketsMate usually does not offer a platform for ticket resales, focusing instead on ticket purchases and bookings....
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Mobile and Access

Is there a mobile app for TicketsMate?

Currently, TicketsMate does not have a dedicated mobile app. However, the TicketsMate website is optimized for mobile browsing,...
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Are tickets sold on TicketsMate guaranteed for authenticity?

TicketsMate generally provides a guarantee for ticket authenticity, assuring customers their tickets are likely valid for...
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Support and Updates

What customer support options are available if I have issues with TicketsMate?

TicketsMate provides various customer support options, including a help section on their website, email support, phone...
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How do I sign up for updates and discounts from TicketsMate?

To receive updates and discounts from TicketsMate, users should visit the official website and find the newsletter or...
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We look to the TicketsMate issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TicketsMate issues reported to GetHuman
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