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Thomasville Customer FAQ

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How do I Contact Thomasville Customer Service?

The question we are asked most often is about how to talk to Thomasville customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Thomasville Customer Questions

Need replacement wood slats for outdoor table

Unfortunately, Thomasville does not directly sell replacement parts, such as wood slats, for outdoor furniture. Your best bet is to either reach out to the retail store you originally purchased the product from or look for a local craftsman who can manufacture the replacement slats. Remember to take note of the exact measurements and type of wood used to ensure a match with your existing table.
Asked Apr 4, 2024 4:53 PM

Help me with my Thomasville customer service issue

Product Information

What types of furniture does Thomasville offer?

Thomasville provides a wide variety of furniture for every part of the home, including bedroom, dining, living room,...

Are Thomasville products environmentally friendly?

Thomasville is dedicated to environmental stewardship by implementing sustainable manufacturing practices and using responsibly...

Can I see Thomasville items in a showroom?

Yes, Thomasville products can be viewed in showrooms at various furniture retailers that have their collections. Showroom...

What is the warranty on Thomasville products?

Thomasville provides limited warranties on its furniture, covering defects in materials and workmanship for varying periods...

Returns and Promotions

Can I customize my order from Thomasville?

Thomasville provides various customization options for furniture, including choices in finishes, fabrics, and configurations...

What is the return policy for Thomasville products?

Thomasville's return policy generally permits returns within about thirty days of purchase, requiring items to be unused and in...

Are there special promotions or sales at Thomasville?

Thomasville regularly holds promotions and sales that vary throughout the year, offering discounts and special pricing based on...

Payment and Financing

Does Thomasville offer financing options?

Thomasville often offers financing through third-party partners, providing payment plans that help customers manage their...

What are the payment options available at Thomasville?

Thomasville offers a range of payment methods, including major credit and debit cards, financing plans, and possibly layaway...

Order and Delivery

How can I track my order from Thomasville?

To track an order from Thomasville, customers should visit the official website, where they can enter their order number from...

What are the delivery options for Thomasville products?

Thomasville provides multiple delivery options, including standard delivery, white glove service, and possibly expedited...

How can I schedule a delivery or assembly service?

Customers can schedule delivery and assembly for Thomasville products through the retailer where they were purchased. It's...

What should I do if my Thomasville item arrives damaged?

If a Thomasville product arrives damaged, start by documenting the damage with clear photos and noting any packaging issues....

Care and Maintenance

How can I care for my Thomasville items?

To maintain Thomasville items, it is essential to dust with a soft cloth, clean with a damp cloth and mild soap, and dry...

How can I get updates on new Thomasville products?

To receive information about new Thomasville items, it is advisable to check their official website for updates on collections...

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