© GetHuman Inc.

TheHardwareCity.com Customer FAQ

Top Answers & How-to Guides

What is TheHardwareCity.com's Phone Number?

The question we are asked most often is about how to talk to TheHardwareCity.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about TheHardwareCity.com customer service, get an answer now.
Contact TheHardwareCity.com customer service

Recent TheHardwareCity.com Customer Questions

Help me with my TheHardwareCity.com customer service issue

Order Tracking

How can I track my order?

To track an order, customers should use the order tracking feature on TheHardwareCity.com and enter their tracking number,...
Read more

How long does it take for my order to be shipped?

Shipping time from TheHardwareCity.com can generally take one to three business days after order processing, although it may...
Read more

Can I cancel or change my order after it has been placed?

The ability to modify or cancel an order at TheHardwareCity.com is contingent on whether the order has been processed or...
Read more

What is your policy on backordered items?

The Hardware City allows customers to place backorders on out-of-stock items, providing estimated delivery times which can...
Read more

Payment and Shipping

What payment methods are accepted on TheHardwareCity.com?

TheHardwareCity.com accepts a range of payment methods, including credit cards like Visa, MasterCard, and American Express, as...
Read more

Do you offer international shipping?

TheHardwareCity.com mainly caters to U.S. customers, but international shipping is possible with varied policies based on items...
Read more

Are there any discounts or promotions available on TheHardwareCity.com?

TheHardwareCity.com frequently has a range of discounts and promotions, including seasonal sales and special offers. Customers...
Read more

Do you offer bulk purchase discounts?

The Hardware City often provides bulk purchase discounts based on item type and quantity. Customers can save significantly on...
Read more

Returns and Warranties

What is your return policy?

TheHardwareCity.com offers a fair return policy, allowing returns usually within 30 days for unused items in original...
Read more

What warranty is offered on your products?

TheHardwareCity.com generally provides a manufacturer's warranty on products, covering defects for a set period that can range...
Read more

What should I do if I receive the wrong item?

If a customer receives an incorrect item from TheHardwareCity.com, they should first verify their order details and consult the...
Read more

Product Information

How can I find the right tools for my project?

To find suitable tools for your project on TheHardwareCity.com, start by defining your project scope and requirements. Then,...
Read more

Are your products environmentally friendly?

TheHardwareCity.com is dedicated to providing environmentally friendly products, including sustainable materials and low-VOC...
Read more

Do you have a price match guarantee?

TheHardwareCity.com has a price match guarantee to ensure competitive pricing on products. If you find a lower price on an...
Read more

What safety measures should I take when using your products?

Safety is crucial when using products from TheHardwareCity.com, especially for tools and home improvement. Users should read...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!