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The Luxury Collection Customer FAQ

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What is The Luxury Collection's Phone Number?

The question we are asked most often is about how to talk to The Luxury Collection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Accommodations and Amenities

What types of accommodations are offered at The Luxury Collection?

The Luxury Collection provides a variety of accommodations, focusing on unique experiences that reflect local culture. Guests...
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What amenities can I expect at a Luxury Collection property?

Guests at Luxury Collection properties can expect a range of upscale amenities, including elegantly designed rooms with...
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Are pets allowed at The Luxury Collection hotels?

Pet policies at The Luxury Collection hotels vary by location, with some allowing pets under specific terms such as weight...
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What dining options are available at The Luxury Collection properties?

The Luxury Collection properties provide a wide array of dining choices, from upscale restaurants to casual spots, emphasizing...
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What safety and cleanliness protocols are in place?

The Luxury Collection emphasizes guest and staff safety with strict cleanliness protocols. Properties utilize hospital-grade...
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Reservations and Modifications

How can I make a reservation at a Luxury Collection hotel?

To reserve a stay at a Luxury Collection hotel, one can easily navigate the official website to find a user-friendly booking...
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How do I cancel or modify my reservation?

To cancel or change a reservation with The Luxury Collection, visit their official website and locate the section for managing...
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Does The Luxury Collection offer packages or special rates?

The Luxury Collection often presents a range of packages and special rates designed to improve guest experiences. These options...
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What are the check-in and check-out times at these hotels?

The check-in and check-out schedules at The Luxury Collection hotels vary by property. Typically, check-in is around 3:00 PM to...
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Customer Support and Feedback

What loyalty program benefits are available at The Luxury Collection?

The Luxury Collection is part of the Marriott Bonvoy loyalty program, offering benefits like point earning for stays, rewards...
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How can I contact customer service while staying at a Luxury Collection hotel?

While staying at a Luxury Collection hotel, guests can contact customer service by calling the front desk from their room...
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Is there a mobile app for booking stays at The Luxury Collection?

The Luxury Collection does not have its own mobile app, but guests can use the Marriott app, which encompasses its properties....
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How can I find specific property details within The Luxury Collection?

To locate specific property details in The Luxury Collection, one can visit their official website. There, users can explore...
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How can I provide feedback about my stay?

Guests can offer feedback about their stay at The Luxury Collection through guest satisfaction surveys, direct communication...
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Does The Luxury Collection offer transportation services?

The Luxury Collection may offer transportation services like airport transfers and car rentals at specific hotels, but...
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