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The Cleaning Experts Customer FAQ

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What is The Cleaning Experts's Phone Number?

The question we are asked most often is about how to talk to The Cleaning Experts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent The Cleaning Experts Customer Questions

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Services Offered

What services does The Cleaning Experts offer?

The Cleaning Experts provide a comprehensive range of cleaning services for both homes and businesses, including regular...
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Do you offer eco-friendly cleaning products?

The Cleaning Experts prioritize eco-friendly cleaning solutions, utilizing effective and safe products for people and pets....
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Do you offer commercial cleaning services?

The Cleaning Experts mainly specialize in residential cleaning but might have services for commercial spaces like office...
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Do you provide carpet cleaning services?

The Cleaning Experts generally offer carpet cleaning as part of their various services, including deep cleaning and stain...
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Scheduling and Appointments

How often should I schedule a cleaning service?

The ideal frequency for cleaning services varies based on personal lifestyle, household size, and cleaning requirements....
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Can I schedule a one-time cleaning service?

Yes, The Cleaning Experts provide one-time cleaning services suitable for various occasions. Customers can specify preferences...
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Can I request cleaning services for a specific date or time?

Yes, The Cleaning Experts allow customers to book services for specific dates or times using their online system. However,...
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What happens if I'm not satisfied with the cleaning?

If a customer is unhappy with a cleaning from The Cleaning Experts, they should report their concerns quickly. The company will...
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Preparation and Restrictions

Do I need to provide cleaning supplies or equipment?

When hiring The Cleaning Experts, you generally do not need to provide cleaning supplies or equipment, as they use their own...
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What is your cancellation policy?

The Cleaning Experts typically require clients to notify them of cancellations at least twenty-four hours in advance....
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How do I prepare my home for a cleaning service?

To prepare your home for a cleaning service like The Cleaning Experts, clear clutter and secure fragile items. Provide...
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What is your policy on missed appointments?

The Cleaning Experts have clear policies on missed appointments. Clients should cancel or reschedule within twenty-four to...
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Staff and Safety

Are your staff members trained and background checked?

The Cleaning Experts ensure the safety of clients by providing thorough training for their staff and conducting background...
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What COVID-19 safety measures do you have in place?

The Cleaning Experts focus on safety during the pandemic by requiring masks and gloves, providing hygiene training, sanitizing...
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Cleaning Techniques

Can I request a specific cleaner to come to my home?

Customers can often request a particular cleaner they like, depending on the cleaner's availability and the company's policies....
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What areas do you provide cleaning services in?

The Cleaning Experts provide their cleaning services in various locations, mainly in urban and suburban areas. For the precise...
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How long does a typical cleaning appointment take?

The time required for a cleaning appointment with The Cleaning Experts varies, typically lasting from one to four hours based...
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What types of cleaning techniques do you use?

The Cleaning Experts apply various professional techniques customized for each client's needs and surface types. They use...
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Payment and Booking

What payment methods do you accept?

The Cleaning Experts provide a range of payment choices including major credit cards, debit cards, and electronic transfers,...
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Do you offer online booking for cleaning appointments?

The Cleaning Experts generally provide an online booking feature that allows clients to conveniently schedule their cleaning...
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