Textme Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing. To cancel a free trial, please check the app settings or Google Play subscriptions closely, as sometimes free trials may not be listed as active subscriptions immediately. Try reaching out through the app's settings or help section for cancellation options.

To cancel your subscription and request a refund, you typically need to go to the subscription management section of your app store (Google Play Store or Apple App Store) and cancel the subscription there. For a refund, you may have to contact customer support directly through a link provided on this page for the most up-to-date contact information.

It's possible that your account may have been temporarily restricted due to excessive text messaging. This could be a measure to prevent spam. Wait for a few minutes, then try again. If the problem persists, consider reinstalling the app or updating it to its latest version. Please make sure you've verified your phone number in the App as unverified accounts might face limitations. If none of these steps work, there could be a problem with your network coverage or a technical issue on our end. We suggest you check for these possibilities as well.

This message typically appears when certain activities on your account have triggered our security features. These features are designed to protect you and the Textme community from spam. Such activities might include sending a high volume of messages in a short period of time. If you think you received this message in error, it could be beneficial to wait and try again later. This should resolve the issue. If the problem persists, further investigation might be necessary. Thank you for your understanding.

Textme is committed to providing a safe and secure space for all users. We have implemented strict measures to prevent scams and fraudulent activities, including the temporary suspension of messaging capabilities if suspicious behavior is detected. If you believe your account has been unfairly penalized, please go through a verification process which normally involves confirming your identity or providing additional information. Once the verification is complete, normal messaging service should be resumed. It’s important to note, these measures are in place to protect all users and ensure a trustworthy and reliable communication network on Textme. If you comply with Textme's policies, you should not experience this issue.