Telegram Customer FAQ

If your Telegram account has been hacked, try to recover it by using the "Forgot Password?" option in the app to reset your password. If you can't log in because of two-step verification, you'll need access to the recovery email or phone number linked to your account. In severe cases, if unauthorized access persists, consider reporting the issue as per the guidelines provided on the page you're viewing. Ensure to also enable two-step verification in the future for added security.

If you receive a message that says "email not allowed" when trying to log in, it usually means that your account is linked to a phone number rather than an email. Make sure you're entering your phone number associated with your Telegram account. If you continue to face issues, you may need to verify your phone number by entering the verification code sent via SMS.

Pour récupérer votre compte Telegram, vous devez ouvrir l'application et entrer votre numéro de téléphone. Vous recevrez un code de vérification par SMS. Entrez ce code pour vous connecter. Si votre compte a été désactivé ou supprimé, il n'est pas possible de le récupérer. Vous devrez créer un nouveau compte dans ce cas.

If you believe your Telegram account is being controlled by someone else, you should take immediate action. First, try to regain access by using the "Forgot password?" option on the login screen to reset your password. Additionally, check your email for any account recovery options. If you cannot regain access, it's crucial to secure your accounts linked to your Telegram, such as your email or phone number. For further assistance, refer to the most up-to-date contact information, which is available right here on this page.

If your Telegram account is frozen, it may be due to a violation of Telegram’s terms of service or security concerns. You can try to resolve the issue by following the instructions provided in the app or by checking the latest updates on Telegram's policies. It's essential to understand the reason behind the freeze to ensure compliance with their guidelines moving forward.