How Do I Recover a Hacked TD Ameritrade Account?

TD Ameritrade has some very popular online trading tools that clients use to invest in stocks, options, futures, and foreign currencies. As a consequence, these clients can sometimes become the target of hackers. If you have reason to believe that your TD Ameritrade account was hacked, you need to take quick action to minimize your losses and regain control of your account.

Change Your Sensitive Account Information Immediately

The first thing you need to do is change your password and the email associated with your TD Ameritrade account. A new password will keep the hacker out of your account, and a new email will help make sure that they can never regain access. To change them, follow these instructions:

On the TD App

To change your information on the TD App, follow this procedure:

1. Open and log into the TD App.
2. Open the slide out menu.
3. Select Profile and Settings (Android) or Settings (iOS).
4. Select Security Settings.
5. Enter a new password and email.

On EasyWeb

To change your information on EasyWeb, follow this procedure:

1. Log into EasyWeb.
2. Select Profile & Setting from the menu on the left.
3. Select Password & Security.
4. Enter a new password and email.

On TD Business Central

To change your information on TD Business Central, follow this procedure:

1. Log into TD Business Central.
2. Select Password & Security.
3. Select the pencil icon.
4. Enter a new password and email.

On WebBroker

To change your information on WebBroker, follow this procedure:

1. Log into WebBroker.
2. Select your name, located in the upper right corner.
3. Select Customize Site.
4. Select Security Settings.
5. Select Update or Change Settings.
6. Enter a new password and email.

TD Ameritrade does not use security questions, so there is no need to worry about that.

If you cannot log into your account, the hacker has already changed the password to keep you out. In that case, you are going to need to contact TD Ameritrade right away to get its help in recovering your account.

Gather the Evidence and File a Police Report

Before doing anything else, you should gather all the evidence you can that proves that your account was hacked. Make copies of any relevant transaction records and such.

Depending on the size of your loss, you might want to file a police report. There might be nothing the police can do, but it may help you recover some of your stolen funds.

Notify TD Ameritrade

When you have changed your sensitive account information and gathered evidence that your account was hacked, it is time to contact TD Ameritrade. You can reach a customer service representative by phone, email, or help forum, but it's best to call in this case because you can easily be transferred to anyone else you need to talk to. Call during business hours, Eastern Standard Time.