What should I do if I received a damaged or incorrect item?

If you received a damaged or incorrect item from Swisco, the first step is to carefully assess the situation. It is important to examine the item to identify any visible damage and to compare it with your order confirmation to determine if it is indeed the wrong item. Taking clear photographs of any damage or discrepancies can be very helpful for reference. Next, you should consult the relevant section of the Swisco website regarding returns and exchanges. Swisco usually provides specific guidelines on how to handle such situations. These guidelines often include information about the time frame in which you must report the issue, as well as the necessary steps to initiate a return or exchange. Typically, you might be required to fill out a return authorization form or to provide specific details about your order. Make sure to follow any instructions provided on the website to ensure a smooth return process. Keeping your order confirmation and any shipping-related documents handy can facilitate this process. If there is no clear resolution indicated on the website, you may want to check for contact information available there to inquire directly about your situation. It is helpful to be prepared with the order number and details about the item when you reach out. This approach generally ensures that any concerns about damaged or incorrect items are handled promptly and appropriately.