What is Sweetwater's return policy?

Sweetwater offers a straightforward and customer-focused return policy. If you're not completely satisfied with your purchase, you can return most items within 30 days of delivery for a full refund. All products must be in the original condition and packaging, including all accessories and documentation. However, there are a few exceptions to this policy. Items such as software, microphones, harmonicas, mouth-blown instruments, and any products without the original serial number or UPC are not eligible for return. Additionally, certain items, like special-orders or customized products, may have a restocking fee. Sweetwater aims to provide a hassle-free experience by including a prepaid return shipping label with most orders, making the return process simple and convenient.