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Surge Promotions Customer FAQ

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What is Surge Promotions's Phone Number?

The question we are asked most often is about how to talk to Surge Promotions customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Surge Promotions Customer Questions

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Product Information

What types of promotional products does Surge Promotions offer?

Surge Promotions provides an extensive selection of promotional products, including apparel, drinkware, bags, office supplies,...
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Can I see samples of products before ordering?

Surge Promotions understands that customers value product samples before placing orders. While availability can vary and some...
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What customization options are available for promotional items?

Promotional items can be customized in numerous ways, including adding logos, changing colors and sizes, and including text...
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Are there minimum order quantities for products?

Surge Promotions usually has minimum order quantities that vary by product and customization options. These are intended to...
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Order Process

How can I request a quote for a promotional campaign?

To obtain a quote for a promotional campaign, first specify your campaign's details, including goals, audience, budget, and...
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What is the turnaround time for receiving orders?

The time it takes to receive orders from Surge Promotions depends on factors such as product type, design complexity, and order...
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How do I track my order status?

To track your order with Surge Promotions, you can log into your account on their website to access order history and details....
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Can I place an order for a last-minute event?

Surge Promotions can often handle last-minute orders, especially for promotional items, but fulfillment depends on item...
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Design and Services

Does Surge Promotions offer design services?

Surge Promotions generally offers a variety of marketing solutions, which may include design services related to branding,...
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What industries does Surge Promotions serve?

Surge Promotions caters to various industries including retail, healthcare, education, technology, and entertainment, offering...
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How do I get in touch with a project manager?

To connect with a project manager at Surge Promotions, it is best to visit their official website for updated contact details,...
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Are there special discounts for non-profit organizations?

Surge Promotions is dedicated to assisting non-profit organizations and may offer discounts or tailored packages for them....
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Shipping and Payment

What is Surge Promotions' return policy?

Surge Promotions' return policy varies based on the type of products, as many are custom-made. Typically, returns are accepted...
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What payment methods does Surge Promotions accept?

Surge Promotions usually accepts multiple payment options for clients, such as credit cards like Visa, MasterCard, American...
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Are there any additional costs for shipping?

Surge Promotions usually details shipping costs on their website. Shipping charges can vary based on item size, weight, chosen...
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