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Sunglass Express Customer FAQ

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What is Sunglass Express's Phone Number?

The question we are asked most often is about how to talk to Sunglass Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sunglass Express Customer Questions

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Returns and Refunds

What is your return policy?

Sunglass Express typically allows returns within around thirty days for unworn items in original packaging. Their website...
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Can I get a refund if I am not satisfied with my purchase?

Sunglass Express generally has a refund policy allowing returns within a specific timeframe for unsatisfied customers,...
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Can I exchange my sunglasses for a different style or color?

Sunglass Express generally permits exchanges for different styles or colors, but policies may differ based on purchase type....
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What should I do if my sunglasses arrive broken?

If your sunglasses arrive broken, first inspect the packaging for damage, and take clear photos of the sunglasses and...
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Ordering and Shipping

Do you offer international shipping?

Sunglass Express does offer international shipping for customers outside the United States, ensuring they reach a global...
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Can I track my order?

Customers of Sunglass Express can usually track their orders after processing, as a tracking number is sent via email. This...
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What payment methods do you accept?

Sunglass Express accepts several payment options to enhance customer convenience, including major credit cards like Visa and...
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Product Information

Do you offer prescription sunglasses?

Sunglass Express offers a range of sunglasses, including those for prescription use. Customers should have their current...
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Are your sunglasses polarized?

Sunglass Express provides a range of sunglasses, including options with polarized lenses that help reduce glare, ideal for...
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What styles of sunglasses do you carry?

Sunglass Express provides a wide selection of styles, including classic aviators and wayfarers, trendy oversized frames, sporty...
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Do you offer a warranty on your sunglasses?

Sunglass Express generally provides warranties on their sunglasses, which can vary by brand and model. These warranties...
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Can I customize my sunglasses?

Sunglass Express provides a range of customization options for certain styles, allowing choices in lens colors, frame colors,...
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Physical Store

Do you have a physical store where I can try on sunglasses?

Sunglass Express mainly functions as an online retailer and does not have many physical store locations. There may be some...
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How can I ensure the correct prescription is fulfilled?

To ensure the correct prescription for sunglasses at Sunglass Express, obtain a current prescription and verify that all...
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