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StorageCraft Customer FAQ

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What is StorageCraft's Phone Number?

The question we are asked most often is about how to talk to StorageCraft customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent StorageCraft Customer Questions

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Backup Management

What is the backup frequency you recommend?

Backup frequency should be customized based on factors such as data importance and compliance standards. Organizations may...
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How do I restore data using StorageCraft?

Restoring data with StorageCraft involves accessing the software interface, selecting the backup to restore from, and choosing...
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How do I manage backups across multiple devices?

To manage backups across multiple devices, identify which devices need backing up, choose suitable StorageCraft solutions, and...
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Can I schedule automatic backups?

Yes, StorageCraft provides options for scheduling automatic backups, allowing users to customize their backup frequency based...
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Support and Security

What file systems does your software support?

StorageCraft software supports several file systems, including NTFS, FAT32, exFAT, HFS+, and various Linux systems like ext2,...
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How do I ensure the security of my backups?

To secure backups, users should utilize encryption for data protection both in transit and at rest, practice the principle of...
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What support options are available?

StorageCraft offers several support options, including a detailed knowledge base with articles and FAQs for quick answers, as...
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Backup Solutions

What is the difference between your products?

StorageCraft offers a variety of products, each serving unique functions. StorageCraft Backup focuses on comprehensive data...
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Can your solutions be used in the cloud?

StorageCraft provides solutions tailored for cloud environments, offering cloud backup and disaster recovery services that...
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What backup solutions do you offer?

StorageCraft offers a variety of backup solutions including ShadowProtect for image-based backups, Cloud Backup for secure...
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Do you have a trial version available?

StorageCraft provides trial versions of its software, enabling users to test features before buying. These trials can be...
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Do you offer any disaster recovery services?

StorageCraft specializes in advanced backup and disaster recovery services that protect data and ensure continuous operations....
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Installation and Setup

Are there any system requirements for your software?

StorageCraft software has specific system requirements that vary by product, including factors like operating system, CPU, RAM,...
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What should I do if the backup fails?

When a backup fails, it is essential to check error messages and logs, verify configuration settings, and ensure network...
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How do I install your software?

Installing StorageCraft software begins with downloading the installer from the official website for the desired product. Users...
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