What is the return policy?

Stella & Dot offers a flexible return policy designed to ensure customer satisfaction. Generally, items purchased directly from Stella & Dot can be returned within thirty days of the purchase date. This applies to most products, including jewelry and accessories, provided that they are in new, unused condition and include the original packaging. In the case of jewelry, items that have been worn or altered are typically not eligible for return. Clients wishing to initiate a return should carefully review their order confirmation email or the current web page on stelladot.com for specific instructions, including how to generate a return label. It is important to note that shipping fees for returns may not be refundable, and customers will be responsible for any return shipping costs. Certain items, such as customized or personalized pieces, may have different return conditions or may not be eligible for return at all. Therefore, it is advisable to familiarize oneself with the specific product details before making a purchase. Stella & Dot aims to provide high-quality products and customer experience, and as such, their return policy reflects their commitment to customer satisfaction. Always check the most recent return policy on their official website to ensure you have the latest information and guidelines applicable to your purchase.