What should I do if I receive the wrong product?

If you receive the wrong product from SonyStyle.com, the first step is to carefully review the packing slip or invoice that accompanied your order. This document typically contains information about what you ordered and what was actually sent. If there is a discrepancy, it is recommended to verify your original order confirmation email as well. Next, it is advisable to visit the SonyStyle.com website to check their return and exchange policy. Most e-commerce platforms have specific procedures in place for handling incorrect orders, including details on how to initiate a return or request an exchange. Generally, you will need to package the incorrect item securely and include any documentation that came with it. Additionally, look for the customer service or contact information provided on the website. You may find options to reach out, such as phone numbers or online chat. These can assist in guiding you through the return process. It is important to act promptly since there may be a time limit for returns or exchanges, especially for incorrect items. By following the proper procedures outlined on the SonyStyle.com website, you should be able to resolve the situation efficiently.