Soniq Customer FAQ

We're sorry to hear you're experiencing issues with account creation. If you've received a six-digit code and the system is asking for a five-digit one, this seems like an technical error. We suggest trying to resend the code - sometimes system glitches can cause this kind of confusion. If you're still having issues after resending the code, you may want to wait for a while and try once again. If after all these attempts the issue persists, it would be best to provide feedback to Soniq about this so that they may address this problem.

We're sorry to hear that you're having trouble with your Cinavision on your Soniq S65UV16A. Here are a few steps we recommend: 1. Check your internet connection: If it's not stable, it might cause your server to not respond. 2. Restart your TV: Sometimes, a simple reboot can help resolve issues. 3. Update your Soniq TV: It may not be connecting to the server due to an outdated version of the software. 4. Reset to Factory Settings: If nothing else works, try resetting your TV to its factory settings. However, remember to backup all settings and files you need before resetting the TV. We'd also advise you to keep in mind that factory resets should be your last course of action as they wipe out all your preferences and logged in apps.